Water heater replacement and repair in Montreal

Cut the energy, close the cold water, then call: those three moves, in that order, limit the damage while the plumber is on the way.

1. Cut the energy supply. For an electric unit, switch off its breaker at the panel. For a gas unit, turn the burner to pilot or off, following the label on the appliance. If you smell gas, leave the house and call your gas utility before doing anything else.
2. Close the cold water valve. It sits on the pipe that enters the top of the tank. The unit stops refilling and the leak slows down.
3. Protect and document. Move boxes and belongings off the floor, let the water run toward a floor drain if it is heading there, and take a few photos for your insurer.
4. Call us. Someone on the team picks up and tells you what to check while the plumber is on the way.

Once you accept the price, we book the visit, often for the same day. The plumber then follows the same steps, every time:

1. Drain and disconnect. The old unit is emptied and disconnected, and the condition of the fittings and valves is checked.
2. Install and fill. The new tank goes in and is filled completely before the energy comes back on, an essential step that keeps the elements of an electric model from burning out.
3. Safety checks. Every connection is checked for leaks and the relief valve is tested. That valve and its discharge pipe protect the tank from overpressure: they are never removed or capped.
4. Handover. You are shown the shut-off valve, the breaker and how to flush the tank. You pay once the hot water is back, and you keep a written guarantee on labour and parts.