24/7 emergency plumber in Montreal, in Laval, on the North Shore and on the South Shore

A plumbing emergency is a situation where every minute adds damage or makes the home hard to live in. If you’re not sure, call: someone on the team answers right away and helps you tell the difference.

Call right away if:

• Water is running and you can’t stop it.
• Water is getting close to outlets, plugged-in appliances or the electrical panel.
• Dirty water is coming up through a floor drain, a shower or a basement toilet.
• The only toilet in the house is blocked or overflowing.
• Not a drop comes out of the taps during a cold snap.
• The water heater is leaking from the bottom of the tank.

These can often wait until morning:

• A dripping faucet.
• One slow sink, while the other fixtures drain normally.
• A toilet that keeps running: close the small valve behind it in the meantime.
• Water that is less hot than usual, with no leak.

Even then, a quick call is enough to make sure nothing more serious is behind the symptom.

A few minutes of preparation save time once the plumber arrives:

• Locate the main water shut-off and the electrical panel, and clear the way to them.
• Clear access to the water heater, the floor drain or the fixture involved: boxes, furniture, things on the floor.
• Keep pets away in a closed room.
• Take photos and videos of the damage before cleaning up: your insurer will ask for them.
• Keep your phone handy: you’re kept informed throughout the job.

Our plumbers take care of leaks and burst pipes, clogged drains and toilets, sewer backups, water heaters that leak or stop heating, and frozen plumbing. Our trucks are equipped to handle the emergency on the first visit. If your problem isn’t on this list, call and describe it: we will tell you honestly whether it is our line of work. All our services are listed on the services page.

Once the emergency is over, we can also schedule the work that keeps it from happening again, such as installing a backwater valve after a sewer backup.

1. Someone answers right away. They ask a few questions and tell you what to do to limit the damage.
2. The price is confirmed. Before the plumber hits the road, we confirm the price on the phone, travel included.
3. A plumber heads out immediately. They are RBQ-licensed and a CMMTQ member, and the maximum arrival time is 60 minutes.
4. The problem gets fixed. Our trucks are stocked to handle the emergency on the first visit, and you pay once the problem is fixed.

It depends on the problem and the work involved, but it should never come as a surprise, even in the middle of the night. On the phone, we look at the situation with you and confirm the price before sending the plumber, travel included. Then you decide, with no obligation, and you pay once the problem is fixed.

If the plumber finds something different from what was described on the phone, they explain it and lay out the options before doing anything more.

Once the water is stopped and the problem fixed, two things matter: documenting the damage properly and keeping it from happening again.

For your insurer, keep the photos taken before the cleanup, the list of damaged items and the invoice for the work. We can also give you a written report describing the cause of the problem, for your dealings with your insurer or your landlord.

For prevention, the plumber explains what caused the emergency and what can prevent it next time: a well-maintained backwater valve against sewer backups, a pipe better protected from frost, a water heater replaced before the tank gives out. That work can then be planned calmly, at a time that suits you.

The plumber tells you what they found, what they did and what to watch afterward, in plain words. If a bigger repair needs to be planned, you have the information to decide calmly.