Privacy policy

Person in charge of protecting personal information

As required by Law 25, the person in charge of protecting personal information is:

• Title / Person in charge: Administrator — Hamou Ait Moussa
• Email: plomberiepipemasters@gmail.com
• Mailing address: 3841 boul. Saint-Jean-Baptiste Montréal (Québec) H1B5V4 Canada
• Phone: the number shown at the top of this page

Personal information we may collect

Depending on how you interact with our website or our team, we may process the following:

• your contact details (name, phone number, email) when you get in touch with us;
• the information needed to provide the plumbing service requested, such as the address and a description of the problem;
• photos you choose to attach to a service request;
• technical browsing data (cookie identifiers, pages viewed, interactions);
• advertising and audience measurement data, depending on your consent choices;
• technical reports about site errors (page, browser, device), when an error occurs.

How it is collected: directly from you, by phone or through the service request form, and automatically through web technologies (cookies and tags), according to the consent settings shown on the site.

Service request form and photos

Information and photos sent through the service request form are used only to assess your request, call you back and prepare the visit. They are received and stored using the form tools of our hosting provider, Wix. Please don’t send photos showing people or documents that aren’t relevant to the request.

Measuring calls from our ads

When you reach our site from a Google ad, the phone number shown may be replaced by a forwarding number provided by Google. The call connects you with our team, just like our usual number. Google may then record information about the call, such as the time, duration and the caller’s area code, to measure how well our ads perform. This tracking depends on your consent choices for advertising.

Detecting site errors

When a page of the site or the service request form doesn’t work properly, an error report is sent to Sentry, an error monitoring service run by Functional Software, Inc. The report is used only to find and fix the problem.

The report contains:

• the address of the page and the error message;
• the type of browser, operating system and device;
• where applicable, recent actions on the page, such as clicks on buttons or links;
• the date and time.

It doesn’t contain your name, phone number, email, IP address, the content of the form or your photos. Sentry doesn’t place any cookie on your device. This error detection works regardless of your consent choices, since it isn’t used to identify you. Reports are stored in the United States and deleted automatically after 90 days at most.

Why we use it

• To answer your service requests and communicate with you.
• To plan, carry out and follow up on service calls.
• To measure how the site performs and improve the visitor experience.
• To detect and fix errors on the site.
• To measure the effectiveness of our ad campaigns, if you consent.
• To meet our legal and regulatory obligations.

Cookies and consent

Our site uses a consent management platform that lets you accept, refuse or change your preferences by purpose, in clear and simple language.

• Audience measurement: built-in analytics tools, depending on the site’s active configuration.
• Advertising: Google Ads (ad measurement and tracking, including call measurement).
• Consent management: recording and managing your choices.

You can withdraw or change your consent at any time with the preferences button on this page.

Consent settings and profiling technologies

Some technologies used on the site can indirectly identify a user, roughly locate a session or build a usage profile for measurement and optimization. You can turn them on or off in our consent interface, and your choices apply by purpose.

Sharing with third parties

We may share some information with the technology providers needed to run the site and our services, including:

• Wix, for site hosting, the request form and related technical components;
• Sentry (Functional Software, Inc.), for detecting site errors;
• Google, for Google Ads and call measurement, according to your consent choices.

Some providers may process personal information outside Quebec or Canada. In those cases, we apply the reasonable contractual and organizational measures required to protect its confidentiality.

Retention and destruction

Personal information is kept only as long as needed for the purposes above, or as required by applicable legal time limits.

• Customer requests (phone, email, form and photos): kept for business and administrative follow-up, then securely deleted or anonymized.
• Technical browsing data: kept according to the settings of the active tools and your consent choices.
• Site error reports: deleted automatically by Sentry after 90 days at most.
• Consent records and logs: kept to demonstrate how preferences are managed and that obligations are met.

Once the purposes are met, the information is securely deleted, anonymized or destroyed.

Your rights

Subject to the conditions set by law, you can exercise your rights, including:

• the right to access your personal information;
• the right to have inaccurate or incomplete information corrected;
• the right to withdraw your consent, where it applies;
• the right to file a complaint about the protection of your personal information.

For any request, contact the person in charge named at the start of this policy. Your request must allow us to confirm your identity and state clearly what it is about. Unless the law provides otherwise, we answer in writing within the applicable time limits. If you are not satisfied with how your request was handled, you can turn to the Commission d’accès à l’information du Québec.

Security measures and confidentiality incidents

We apply reasonable administrative, technical and physical security measures to protect personal information. If a confidentiality incident presents a risk of serious harm, we will meet the notification obligations set by law.

Minors

Our online services are not meant to intentionally collect personal information from minors. When a situation involves a minor, the consent rules set by law are followed.

Changes

We may update this document to reflect changes in our practices, our tools or legal requirements. The update date shown on this page is the version in force.

• Version of June 21, 2026: policy created and first published.
• Previous version: added the service request form, attached photos and the measurement of calls from ads.
• Current version: added the detection of site errors (Sentry).

For any question, see the contact page.